FAQ — Frequently Asked Questions
Answers to the most common questions about dAio Business, grouped by theme. Each answer links to the detailed documentation when you want to go further.
Tip: can't find your answer? Support replies directly from within the app.
Account and plans
How do I create a dAio Business account?
Go to pro.daio.app, click Create an account and follow the sign-up steps. A 14-day free trial is activated automatically. See Getting started.
I forgot my password, what should I do?
Click Forgot password on the login page. A reset link is sent by email.
Can I change the email tied to my account?
Yes, under Settings > Profile. A confirmation email is sent to the new address. See Profile.
What is the difference between the Solo, Team and Enterprise plans?
Plans differ by the number of sites, seats, alerts and API requests, as well as advanced features. The details are on the Subscription page.
How do I transfer ownership of my organization?
Contact support. Ownership transfer requires manual verification for security reasons.
Can I have several organizations?
Yes, create a separate account for each organization. The same email can only be linked to one organization.
Emissions and reporting
Which reporting standards do you support?
GHG Protocol, EU CSRD, UAE MOCCAE, SEC Climate Disclosure, ISO 14064, TCFD and 12 other national formats. See Reports.
How are emission factors calculated?
Factors come from recognized databases: ADEME (France), DEFRA (UK), EPA (US). They are updated annually. The method is explained in Emission calculations.
Can I import data from an ERP?
Currently via CSV and webhooks. Native connectors (SAP, etc.) are in development. See Integrations.
How do I cover Scope 3?
dAio estimates the indirect emissions of your value chain from your purchases, travel and supplier data. See Scope 3.
Can a snapshot be modified after it is generated?
No, snapshots are immutable to guarantee the integrity of the history. Create a new snapshot with the corrected data.
Warning: the AI narrative is a drafting aid. Always review and validate the content before any submission to authorities.
Alerts
How many alerts can I create?
Solo: 10 alerts, Team: 50 alerts, Enterprise: unlimited. See Alerts.
How reliable are predictive alerts?
Reliability depends on the horizon: very high at D+0/D+2, high at D+3/D+5, moderate beyond. See AI alerts.
Can I receive alerts at night?
Yes, but you can set time windows to limit notifications to working hours. See Customize alerts.
Do SMS alerts work abroad?
Yes, SMS are available in 180+ countries. The credit cost varies by destination. See Credits.
How do I temporarily disable an alert?
Open the alert and click Disable. It stays configured but no longer triggers notifications.
Team
How do I invite a colleague?
From Team, click Invite and enter their email. They receive an activation link. See Team.
What is a seat?
Each active member occupies a seat. The number of seats depends on your plan; you can add more at any time. See Seats.
Can I limit what a member sees?
Yes. Roles and site assignment let you compartmentalize information by region or manager. See Team.
API and webhooks
Where do I find the API documentation?
The full documentation is available at docs.api.pro.daio.app. To generate a key, see API keys.
What is the API request limit?
Solo: 10,000/month, Team: 50,000/month, Enterprise: custom.
Do webhooks support retries?
Yes, 3 automatic attempts (1 min, 5 min, 30 min) on failure. See Webhooks.
How do I test a webhook without a server?
Use a service such as webhook.site or requestbin.com to capture test requests.
Can I use the API to feed an internal dashboard?
Absolutely. The REST API provides all the data available in the interface.
Billing
Which payment methods do you accept?
Visa, Mastercard, American Express cards via Stripe. Bank transfer is available for Enterprise plans. See Billing.
How do I switch from the monthly to the annual plan?
Go to Settings > Subscription and select the annual cycle. The difference is prorated. See Subscription.
What happens at the end of the free trial?
Your account becomes read-only. No data is deleted. Subscribe to a plan to regain access.
Can I get a refund?
Refunds are possible within 7 days of a payment. Contact support.
Is VAT included?
Displayed prices are exclusive of tax. VAT is applied based on your billing country.
How do I get an invoice with my VAT number?
Enter your intra-EU VAT number in the Stripe portal (Settings > Billing). See Billing.
Data and security
Is my data shared with third parties?
No. Your data is never shared or sold. See Security.
Can I export all my data?
Yes, via Settings > Personal data > Export my data (GDPR compliance). See Storage.
How long is my data retained?
Weather data is retained for 2 years. Emissions and reports are retained for the duration of the subscription + 30 days. See Security.