Billing

Billing brings together everything money-related in dAio Business in a single place: your active plan, the amount charged each cycle, your payment methods, your invoices and receipts, your VAT and the Stripe portal that secures it all. It is the financial counterpart of your subscription — there you choose your plan, here you pay and archive your supporting documents.

Everything is centralized under Settings > Billing. Only the owner or an admin can access it: other members see neither the amounts nor the payment methods.

Tip: assign billing to one identified person (manager, administrative lead). They will receive invoices by email and keep control of the Stripe portal, without scattering financial access across the whole team.

Billing summary

The section shows the essentials of your situation at a glance:

Item	Description
Active plan	Plan name (Solo, Team or Enterprise) and status (active, trial period).
Cycle	Monthly or annual billing. Annual applies a 20% discount.
Next payment	Renewal date and estimated amount for the next cycle.
Cycle amount	Total cost: plan + extra seats + any recurring credits.
Payment method	Saved bank card (last 4 digits and expiry date).

The amount includes the base plan, extra seats billed pro rata and, where applicable, consumable credits. Detailed pricing per plan is shown on the Subscription page.

Payment methods

dAio Business relies on Stripe to process all payments. Your card data never passes through dAio: it is stored and encrypted directly with Stripe.

To add or change a card:

1. Open Settings > Billing.
2. Click Manage billing to open the Stripe portal.
3. In Payment methods, add a new card or set the default card.
4. Delete the old card if you wish.

Warning: if your card expires or is declined, renewal fails and access may be suspended after several attempts. Update your payment method before the expiry date to avoid any service interruption.

Invoices and receipts

On every successful payment, Stripe generates an invoice (or receipt) and automatically emails it to the billing address. You can find the full history in the portal:

• Download each invoice as a PDF, ready for your accounting.
• Check the status of each payment (paid, pending, failed).
• Reissue an invoice after updating your billing information.

Tip: enter your company name, address and VAT number in the Stripe portal before the first payment. These details will appear on all subsequent invoices — far simpler than correcting them afterwards.

VAT and billing information

The Stripe portal lets you enter the legal details your accounting requires:

Field	Use
Company name	Legal company name shown on the invoice.
Billing address	Address of the head office or paying establishment.
VAT number	Intra-community identifier. For intra-EU B2B, reverse charge applies depending on your country.

Prices shown in dAio are excluding tax (excl. VAT). The applicable VAT is calculated by Stripe at payment time, based on your country and VAT number.

Warning: an invalid or missing VAT number may result in local VAT being applied to your invoices. Check the entry to benefit from reverse charge where applicable.

Billing cycle

• Monthly: charged every month on the subscription date.
• Annual: a single charge per year, with a 20% discount versus monthly.

Switching from monthly to annual (or vice versa) is done from the Subscription page. Extra seats follow the pro rata: a seat added mid-cycle is billed only for the remaining fraction; a seat removed takes effect on the next cycle, with no refund for the current cycle.

Tip: if your headcount and sites are stable, the annual cycle is the simplest savings lever — a 20% saving up front, a single invoice to process per year.

Manage billing in Stripe

The Manage billing button opens the Stripe customer portal, a secure space where you handle all your financial operations:

• Update or remove a bank card.
• Edit the billing address and VAT number.
• Download PDF invoices and receipts.
• Review the full history of payments.
• Cancel the subscription (effective at the end of the current cycle).

Cancelling from the portal ends the renewal: you keep access until the end of the already-paid period, with no refund for the started cycle.

Best practices

• Anticipate your card expiry: update it before the deadline to avoid any suspension.
• Enter your legal details early (company name, address, VAT) so all your invoices are usable in accounting.
• Archive your PDFs regularly from the Stripe portal — don't rely on emails alone.
• Choose annual if your usage is stable: 20% savings for a single invoice per year.
• Centralize access: a single owner/admin lead for billing avoids accidental changes.
• Track your consumption from Subscription to adjust seats and credits before they affect your next invoice.

Tip: need a reissued invoice, a specific supporting document or payment by bank transfer for an Enterprise plan? Contact support — the team will tailor your billing setup as closely as possible to your accounting constraints.